Member Experience Ambassador Part Time
$34,840–$41,808 year
On-siteWaldorf, Maryland, United States
Waldorf, Maryland, United StatesOn-sitePart Time$34,840–$41,808 yearEnterprise
Part TimeEnterprise
Job Summary
Conduct merchandise protection procedures, monitor entrance and exit activity, and provide superior customer service to members. Perform tasks including greeting and assisting members, resolving concerns, and escalating issues as appropriate. Execute shrink alert protocols, review the AP Alert Binder, and follow BEST procedures to cross-check merchandise against receipts. Monitor member traffic, respond to EAS alarms, and inspect bags and lunch boxes for safety. Audit Express Pay, BOPIC, and Curbside Pick-up operations while maintaining club policies. Work 2pm to 10pm shifts, 3 to 4 days including weekends, up to 20 hours.
Required Qualifications
- Strong interpersonal skills
- Attention to detail
- Basic math skills
- Ability to use a smart handheld device
- Must successfully complete required training and certification processes
- Must be employed with the company for at least 6 months
- At least 18 years of age
- Regular, predictable, full attendance
- Must be able to stand and move about on hard surfaces
- Must be able to bend, pull, reach, stoop and climb ladders/step stools
- Must be able to lift up to 30 lbs
- Must be able to work in both indoor and outdoor temperatures
- Must be able to greet, assist, and thank members in a prompt, friendly and professional manner
- Must be able to resolve member concerns in a courteous and timely manner
- Must be able to escalate issues to management when necessary
- Must maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols
- Must be able to review and maintain the AP Alert Binder according to AP standards
- Must be able to follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
- Must be able to record register receipt discrepancies and notify front line to immediately rectify the situation
- Must be able to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
- Must be able to ensure the execution of the repack awareness guidelines by inspecting known repack articles
- Must be able to monitor member and visitor traffic entering and exiting the club
- Must be able to respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
- Must be able to maintain high standards of safety for members and team members
- Must be able to inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
- Must be able to process empty water jug return vouchers to members
- Must be able to maintain all club policies and procedures
- Must be able to work in other departments as needed
Desired Qualifications
- Basic math skills preferred
- Ability to use a smart handheld device
- Must successfully complete required training and certification processes
- Must be employed with the company for at least 6 months
- At least 18 years of age
- Must be able to stand and move about on hard surfaces
- Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools
- May require occasional lifting up to 30 lbs
- Exposure to both indoor and outdoor temperatures
- Must be able to greet, assist, and thank members in a prompt, friendly and professional manner
- Must be able to resolve member concerns in a courteous and timely manner
- Must be able to escalate issues to management when necessary
- Must maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols
- Must be able to review and maintain the AP Alert Binder according to AP standards
- Must be able to follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
- Must be able to record register receipt discrepancies and notify front line to immediately rectify the situation
- Must be able to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
- Must be able to ensure the execution of the repack awareness guidelines by inspecting known repack articles
- Must be able to monitor member and visitor traffic entering and exiting the club
- Must be able to respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
- Must be able to maintain high standards of safety for members and team members
- Must be able to inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
- Must be able to process empty water jug return vouchers to members
- Must be able to maintain all club policies and procedures
- Must be able to work in other departments as needed
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.