Member Experience Ambassador Part Time
$33,800–$33,800 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Monitor entrance and exit activity while performing merchandise protection procedures, including inspecting bags and responding to EAS alarms. Resolve member concerns, deescalate issues, and escalate concerns to management as appropriate. Cross-check merchandise against receipts, audit Express Pay and Curbside Pick-up, and process empty water jug return vouchers. Maintain AP Alert Binder standards, execute repack awareness guidelines, and ensure a safe environment for members and team members. Requires strong interpersonal skills, basic math, and smart handheld device proficiency. Must complete required training, be employed with the company for at least six months, and be at least 18 years of age. Starting salary is $16.25.
Required Qualifications
- Strong interpersonal skills
- Attention to detail
- Basic math skills
- Ability to use a smart handheld device
- Must successfully complete required training and certification processes
- Must be employed with the company for at least 6 months
- At least 18 years of age
- Regular, predictable, full attendance
- Must be able to stand and move about on hard surfaces all the time
- Must be able to bend, pull, reach, stoop, and climb ladders/step stools at times
- Must be able to lift up to 30 lbs occasionally
- Must be able to work in both indoor and outdoor temperatures
- Must be able to greet, assist, and thank members in a prompt, friendly, and professional manner
- Must be able to resolve member concerns in a courteous and timely manner
- Must be able to escalate issues to management when necessary
- Must maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols
- Must be able to review and maintain the AP Alert Binder according to AP standards
- Must be able to follow BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
- Must be able to record register receipt discrepancies and notify front line to immediately rectify the situation
- Must be able to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
- Must be able to ensure the execution of repack awareness guidelines by inspecting known repack articles
- Must be able to monitor member and visitor traffic entering and exiting the club
- Must be able to respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
- Must be able to maintain high standards of safety for members and team members
- Must be able to inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
- Must be able to process empty water jug return vouchers to members
- Must be able to maintain all club policies and procedures
- Must be able to work in other departments as needed
Desired Qualifications
- Basic math skills preferred
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