Member Experience Ambassador
On-site · Visalia, California, United States
Job Summary
Member Experience Ambassador at In-Shape Fitness serves as the heartbeat of the club, building an engaging member experience by greeting members and prospective members, guiding them through FitStart, assisting with app onboarding, giving tours of the club and amenities, recommending and selling retail aligned with fitness goals, handling membership changes, and upholding safety and cleanliness standards. The role emphasizes exceptional customer service, effective communication both in person and over the phone, and active participation in required trainings, with additional responsibilities including supporting other areas of the club and monitoring pool safety as needed.
Required Qualifications
- High School diploma or equivalent
- Passionate about fitness and helping others in their fitness journey
- Basic fitness and sales experience
- Excellent communication and listening skills both in-person and phone
- Demonstrated customer service experience: friendly, outgoing, and approachable disposition
- Works well under pressure and time constraints, and displays positive behavior in all member contacts
- Basic computer skills
- Attend and participate in required meetings and trainings as needed
- Willing and able to work a flexible shift: evenings, weekends, and holidays
- Bilingual skills a plus
- Current CPR or ability to pass CPR certification within 60 days of hire date
- First Aid Training, required only at clubs with pool slides
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