Member Experience Ambassador
On-site · Vallejo, California, United States
Job Summary
Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, building connections with members, guiding new members through the club and FitStart program, assisting with app onboarding, giving tours of club amenities, promoting memberships and retail aligned to each member’s goals, and ensuring a welcoming, safe, and engaging environment. Responsibilities include providing exemplary customer service via in-person and phone, resolving member needs, upselling appropriate memberships and retail, maintaining safety policies, monitoring pool slides as needed, and performing additional duties as assigned to enhance the member experience.
Required Qualifications
- High School diploma or equivalent
- Passionate about fitness and helping others in their fitness journey
- Basic fitness and sales experience
- Excellent communication and listening skills both in-person and phone
- Demonstrated customer service experience: friendly, outgoing, and approachable disposition
- Works well under pressure and time constraints, and displays positive behavior in all member contacts
- Basic computer skills
- Attend and participate in required meetings and trainings as needed
- Willing and able to work a flexible shift: evenings, weekends, and holidays
- Bilingual skills a plus
- Current CPR or ability to pass CPR certification within 60 days of hire date
- First Aid Training, required only at clubs with pool slides
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