Member Experience Advisor - Stony Plain/Wabamun
$31,200–$31,200 year
On-siteStony Plain, Alberta, Canada or Wabamun, Alberta, Canada
Job Summary
Provide exceptional member service by processing cash and non-cash transactions including deposits, withdrawals, payments, and account updates. Proactively generate sales referrals by analyzing member needs and explaining product benefits while resolving routine account problems. Balance branch portfolio growth objectives by supporting team members with outgoing calls, correspondence, and compliance activities. Manage security and internal audits, administer cash services, and reconcile ATM and night deposit contents. Maintain up-to-date knowledge of credit union products to foster business development through service excellence. This part-time role offers guaranteed 20 hours weekly with flexibility up to 37.5 hours, covering both Stony Plain and Wabamun branches. Join Servus Credit Union, Canada's largest credit union, where members are owners and profits are reinvested into the community.
Required Qualifications
- 1-year experience in a customer service or administration role
- Grade 12 diploma or equivalent
- Good computer skills
- Good communication skills; both written and verbal
- Ability to problem solve, organize and multi-task
- Good customer service orientation
- Attention to detail
- Aptitude for numbers, with fast and accurate data entry skills
- Good financial literacy
- Good investigative skills for uncovering member needs
- Must be able to cover both Stony Plain and Wabamun branches
- Part time employment status
- Guaranteed 20 hours a week
- Flexibility up to 37.5 hours per week
Desired Qualifications
- Sales experience
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