Member Engagement Manager - Hawaii
$65,000–$75,000 year
On-siteHonolulu, Hawaii, United States
Job Summary
Develop and implement membership recruitment, retention, and engagement strategies across California, including university partnerships, employer engagements, and community-based activities. Facilitate presentations and trainings on licensure, ethics, and career development while supporting members with case consultations and routing advocacy inquiries to appropriate staff. Collaborate with the Policy team to organize grassroots advocacy initiatives and ensure members are apprised of legislative developments. Coordinate cross-chapter initiatives with the Hawaii Manager to maintain alignment within the dual-chapter model. Assist with major chapter events such as the annual conference and Legislative Lobby Days, and provide supervision as a field instructor to macro social work students. Respond to member questions and calls within 24 to 48 hours, maintaining high standards in all customer service interactions.
Required Qualifications
- Master's degree in Social Work (MSW) or a related field, or equivalent work and lived experience
- Minimum of one (1) year developing and managing programs in the health and human services field
- Knowledge of social work licensing requirements and continuing education regulations, particularly for Hawaii
- Knowledge of and/or experience with professional membership associations and the social work profession
- Exemplary verbal and written communication skills, including the ability to facilitate presentations and trainings
- Proven ability to successfully manage multiple projects with multifaceted requirements, details, and deadlines involving a variety of team members
- Proven ability to analyze and resolve problems quickly and efficiently with limited resources
- Ability to communicate effectively and compassionately with constituents, community partners, and other stakeholders
- Ability to work both independently and as a collaborative team member within the dual-chapter structure, as well as with NASW national and other state associates
- Ability to travel within California and occasionally to Hawaii for cross-chapter meetings or events
Desired Qualifications
- Experience with membership organizations or volunteer management
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