Member Engagement Coordinator

Job Summary

Required Qualifications

• •Believe in the mission of Girl Scouting with the ability to communicate the mission to others
• •Provide exceptional customer service and assistance to all stakeholders
• •Be at least 21 years of age
• •Team player with excellent customer service skills
• •Computer experience with proficiency in Microsoft Office Products
• •Be Familiar with safety rules and regulations and take reasonable steps to ensure own health and safety, and that of others
• •Interpret and support GSUSA and council policies and standard procedures
• •Uphold the code of conduct as outlined in the Employee Handbook
• •Represent the organization professionally and uphold the Girl Scout Promise and Law
• •Ability to pass a criminal and background check
• •Ability to provide two professional references, with one being a previous supervisor
• •Bachelor's degree and 1 year of customer service experience or 5 years' experience in a customer service role
• •Strong interpersonal skills, including the ability to resolve conflict and maturity of judgement
• •Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and other data tracking systems
• •Excellent interpersonal communication skills including oral and written communication
• •Knowledge and application of effective customer service principles
• •Comfortable and able to use telephone to converse with customers
• •Work independently and as part of a cross functional team
• •Demonstrate ability to meet goals
• •Ability to work a flexible schedule including evenings/weekends; occasional overnights is required
• •Ability to travel as job requires
• •Maintain personal vehicle for regular travel throughout the council
• •Valid Driver's license and insurance required
• •Must be able to lift 15 pounds at times
• •Walking, standing, bending, stooping, reaching, and moderate lifting
• •Occasional exposure to seasonal weather conditions