Member Engagement Associate (Full-Time)
On-siteOttawa, Ontario, Canada
Job Summary
Greet every person entering the club with genuine warmth and recognition, managing the check-in process efficiently to ensure members feel valued from arrival. Assist with recovery services and ProShop needs while maintaining a clean, organized front-of-house environment that reflects the premium member experience. Handle inquiries, account questions, and scheduling requests calmly, learning member preferences and routines to personalize interactions. This role requires full availability Monday through Friday between 10:00 AM and 11:30 PM, including weekends and evenings as needed. Candidates must possess valid Standard First Aid and CPR-C certification, a criminal background check, and experience in customer-facing hospitality or fitness service environments.
Required Qualifications
- Full availability Monday–Friday, including the ability to work any shift between 10:00 AM–11:30 PM
- Experience in a customer-facing, hospitality, or service role
- Warm, clear communicator who is comfortable with people of all backgrounds and energy levels
- Reliable, punctual, and takes pride in the details of their work
- Comfortable with basic computer systems, check in platforms, and member facing software
- Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club
- Valid Standard First Aid and CPR-C, maintained annually
- Criminal Background Check required prior to commencement
Desired Qualifications
- fitness or premium retail experience
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