Member Care Coordinator
$56,160–$62,400 year
On-siteCampbell, California, United States
Campbell, California, United StatesOn-siteFull Time$56,160–$62,400 yearSmall
Full TimeSmall
Job Summary
Greet members and visitors at the front line, managing check-ins and appointments to ensure a positive experience. Respond promptly to calls, messages, and emails while guiding new members through onboarding, agreement forms, and payment discussions. Process orders, handle billing, and maintain inventory readiness. Manage mail and package deliveries, including outgoing shipments, and support new hire setup through training and curriculum review. Collaborate with the team to elevate the member experience and execute projects that enhance service delivery.
Required Qualifications
- High school diploma
- 1-2 years of experience in a customer-facing role
- Experience in a medical or clinical office setting
- Proficiency in MS Office 365
- Proficiency in EHR/EMR systems
- Proficiency in scheduling and billing systems
- Exceptional interpersonal skills
- Exceptional verbal communication skills
- Exceptional written communication skills
- Excellent multi-tasking skills
- High level of ownership
- High level of accountability
- High level of initiative
- Team-player mentality
- Ability to work collaboratively and efficiently in an intimate clinical setting
- Availability for Tuesday - Saturday schedule
- Availability for 6:50am - 2:00pm hours
- Availability for some later hours required for internal meetings and inventory
- Onsite presence in Campbell, CA
Desired Qualifications
- Bachelor's degree in a related field
- Associate degree in a related field
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