Member Care Agent
On-siteFoley, Alabama, United States
Job Summary
Handle member inquiries via telephone, providing friendly, professional, and accurate service on financial questions and product offerings. Maintain a calm demeanor and composure in high-pressure situations while efficiently changing focus in a fast-paced environment with multiple priorities. Utilize strong computer skills to navigate web-based applications and Microsoft Office products. Located in the Tuscaloosa call center, this role supports the Alabama Credit Union Shared Values by delivering an outstanding member service experience. Candidates must possess a high degree of self-motivation and a willingness to continuously learn to enhance member lives within the community.
Required Qualifications
- high school diploma or equivalent
- good computer skills
- ability to use Microsoft Office products
- ability to use web-based applications
- strong ability to maintain an even tone
- calm disposition
- ability to describe and offer products and services to members
- ability to change focus efficiently
- ability to work in a fast-paced environment
- high level of detail-orientation
- desire to help others in your community
Desired Qualifications
- at least six months of experience as a teller
- member service experience
- call center role experience
- experience in a credit union environment
- experience in a bank environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.