Member Assistant Support - Bloomington/Normal/Champaign
$38,605–$45,365 year
On-siteChampaign, Illinois, United States or Bloomington, Illinois, United States
Job Summary
Process transactions, resolve account issues, and answer member questions using third-party systems for check scanning and transaction verification. Determine financial needs through strategic questioning, educating members on CEFCU, CIS, and CFS products while utilizing Creating Member Loyalty skills. Balance cashier's checks and money orders, maintain cash drawer limits, and fulfill receptionist duties including telephone etiquette and lobby tracking. Adhere to government regulations and CEFCU policies while achieving performance goals. Rotate to different Member Centers and departments to meet intermittent staffing needs. Requires NMLS registration, successful completion of Member Assistant Training, and a valid driver's license. Monday through Saturday hours with flexibility in scheduling.
Required Qualifications
- 0-2 years' experience
- High school diploma or equivalent
- Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
- Successful completion of the formal Member Assistant Training module
- Ability to balance cashier's checks and money orders, and other receptionist duties (telephone etiquette, lobby tracking system, brochure and rate updates, etc.)
- Punctual and regular attendance
- Flexible working hours needed to meet various department needs
- Ability to work with minimal supervision
- Must possess a current, valid driver's license, an acceptable driving record, and personal vehicle insurance
- Must be available for Saturdays
- Must be available for a day off during the week
Desired Qualifications
- Applicable college courses and/or commensurate experience
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