Member Assistance Center Representative
$42,786–$64,168 year
On-siteSpringfield, Missouri, United States
Job Summary
Answer member and potential member inquiries via phone, email, chat, and video while resolving issues within your authority or escalating complex problems with supervisor recommendations. Identify and execute cross-sell opportunities for financial products and services. Maintain accurate member account records, prepare required reports, and perform departmental side duties as assigned. Ensure all transactions process with zero unresolved errors and direct calls to the appropriate personnel with minimal transfers. Provide professional support by answering calls within three rings and returning messages within 180 minutes. Maintain comprehensive knowledge of policies and procedures to ensure regulatory compliance.
Required Qualifications
- One year to three years of similar or related experience
- A high school education or GED
- Good listening and telephone skills
- Ability to operate a 10-key calculator, typewriter, and computer keyboard
- Ability to make decisions with minimum information
- Position is not eligible to work remotely
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