Member Advisor I
$36,942–$46,117 year
On-site · Texas, United States or El Paso, Texas, United States
Job Summary
Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union’s Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.
Required Qualifications
- High school diploma or equivalent
- One (1) year of financial institution experience or two (2) years of call center experience or three (3) years of customer service experience for every year of financial institution experience required
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.