Member Advisor

Conduct face-to-face customer service and transactional assistance for members, processing loans and deposits via internet, phone, mail, or fax. Provide expert financial advice by listening to member needs, asking clarifying questions, and recommending appropriate AFCU products and services. Profile members in the CRM, set follow-up appointments, and handle complaints while maintaining confidentiality. Collaborate with internal departments including the Call Center, Accounting, and Mortgage teams. Requires two years of financial institution experience, cash handling skills, and eligibility to be bonded.