Medspa Coordinator
$37,440–$47,840 year
On-sitePhoenix, Arizona, United States
Job Summary
Welcome clients and create a warm, professional first impression. Manage appointment scheduling, confirmations, and client communications while answering phones, emails, and text inquiries promptly. Educate clients on memberships, treatment packages, promotions, and services to drive retention and sales. Process payments, maintain accurate client records, and coordinate provider schedules to support daily clinic operations. Resolve client concerns with professionalism and empathy while keeping the reception area clean and organized. Collaborate with providers and team members to deliver an outstanding client experience.
Required Qualifications
- Previous experience in a medical spa, aesthetics, wellness, or healthcare environment
- Excellent communication and customer service skills
- Strong sales and relationship-building abilities
- Comfortable discussing memberships, packages, and treatment recommendations
- Highly organized with excellent attention to detail
- Able to multitask and prioritize in a fast-paced environment
- Positive, proactive, and solution-oriented mindset
- Professional, dependable, and accountable
- Comfortable working toward performance goals and KPIs, including client retention, membership sales, and rebooking
Desired Qualifications
- Energetic
- Sales-minded
- Thrive in a fast-paced environment
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