Medication Adherence Technician-12
$29,744–$42,474 year
RemoteUnited States
Job Summary
Conduct outbound calls to patients and healthcare professionals regarding medication adherence and barrier removal. Resolve prescription regimens by coordinating with providers and pharmacies for refills, synchronization, and 90-day supply requests. Capture prescription requests, adjudicate third-party insurance, and ensure accurate processing before dispensing. Follow established workflows to initiate or continue delivery of medication regimens while meeting daily outreach targets via telephonic, email, and mail channels. Provide feedback on patient experiences and assist with training for clinical personnel on Part D HEDIS measures. Requires local travel up to 10% of the time.
Required Qualifications
- High School Diploma or equivalent
- Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience
- A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center
- Spoken and written fluency in English
- Ability to actively listen and understand patient questions and provide accurate answers or solutions
- Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process
- Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
- Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time
Desired Qualifications
- Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes
- Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
- Excellent written, verbal, listening and interpersonal communication skills
- Good organizing and prioritizing skills
- Strong time-management skills and keen eye to detail
- Motivated to meet set targets as established by leadership
- Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures
- Provides feedback and/or solutions on how to improve the medication adherence patient/client experience
- Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated
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