Medicare Retention Specialist
$41,600–$43,680 year
On-site · Doral, Florida, United States
Doral, Florida, United StatesOn-siteFull Time$41,600–$43,680 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
The Medicare Retention Specialist role focuses on supporting member retention for Medicare Advantage members through inbound/outbound calls, educating members on plan benefits, addressing disenrollment risks, and collaborating with internal teams to resolve issues. Fully onsite in Doral, FL, with a standard M-F 8-5 schedule; entry-level to develop customer service and healthcare expertise with bilingual English/Spanish proficiency.
Required Qualifications
- High school diploma or equivalent
- 1-2 years of experience in customer service, call center, or healthcare environment
- Bilingual (English/Spanish) required
- Strong verbal and written communication and problem-solving skills
- Basic computer proficiency (Microsoft Office, Excel, Outlook, CRM systems and ability to learn new systems quickly)
- Ability to handle sensitive situations with empathy and professionalism
- High level of professionalism and ability to handle confidential information
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