Medicare Mental Health Kids Hub Client Pathways Officer

Manage incoming calls and respond to enquiries from individuals, stakeholders, staff, and the general public in a professional, timely manner. Provide administrative support to program managers, create strong customer relationships, and maintain a warm environment. Collaborate with team members to ensure smooth daily operations, while coordinating appointments, managing activity schedules, and booking meeting rooms. Maintain accurate records of visitors and service usage, ensuring all inquiries are handled with respect and privacy. Work between 7:30am and 6:00pm on a rotating roster. As the first point of contact for the Medicare Mental Health Kids Hub, you will refer individuals to appropriate services and uphold the organization's commitment to child safeguarding.