Medicare Enrollment Support Program Coordinator - REMOTE
RemoteUnited States
Job Summary
Coordinate assigned program activities and provide customer service to Medicaid clients regarding the Medicare enrollment process. Handle incoming calls from diverse populations, conduct outreach and follow-up calls to ensure successful enrollment, and update client records in proprietary databases. Review and analyze data relating to program effectiveness, make recommendations for procedural changes, and formulate strategies to accomplish program objectives. Confer with management to determine program requirements, evaluate activities for modifications, and ensure compliance with federal and state regulations. Maintain confidentiality of all documents per HIPAA regulations and perform other related duties as assigned.
Required Qualifications
- Bachelor's degree in business or public administration or related field; or equivalent experience
- Two years of related experience in business administration, business management or public administration
- Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures
- Ability to work independently and collaboratively
- Ability to relate and communicate well with a diverse client population
- Ability to communicate effectively in both writing and oral presentation
- Demonstrated ability to work appropriately with confidential information
- Skilled in problem solving and team building
- Effective negotiating skills
- Strong interpersonal skills needed to interact with all organizational levels
- Demonstrated ability to assess priorities and operate in a flexible manner
- Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments
Desired Qualifications
- Previous professional experience in customer service or call center role
- Experience working with federal and state agencies, preferably health and human services organizations
- Knowledge of state and federal health insurance programs
- Ability to utilize questioning and listening skills that support effective telephone communication
- Ability to apply the proper telephone etiquette to satisfy various client and agency situations
- Experience working with Microsoft Access and SQL data environments
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