Medical Virtual Assistant
Remote · United States
Job Summary
Provide remote administrative and front-desk support to medical practices as a Medical Virtual Assistant. Manage inbound and outbound patient calls, schedule/confirm/reschedule/cancel appointments, verify insurance eligibility and coverage, process and follow up on prior authorizations, enter and maintain patient information in the EMR, assist with patient collections and payments, respond to patient inquiries, and uphold HIPAA/privacy standards. Coordinate with healthcare providers and staff to ensure smooth patient care and workflow; maintain accurate records and documentation in the EMR; meet productivity and quality standards. Requires Associate's or Bachelor's degree, healthcare/customer service experience preferred, EMR/EHR familiarity is advantageous, bilingual English/Spanish communication, strong customer service and organizational skills, and ability to work remotely with reliable internet and home office setup.
Required Qualifications
- Associate's or bachelor's degree in a related field
- Experience in healthcare, medical office, customer service, call center, or virtual assistant role preferred
- Experience with Electronic Medical Records (EMR/EHR) systems is an advantage
- Strong verbal and written English and Spanish communication skills
- Proficiency with Microsoft Office and Google Workspace
- Ability to work independently in a remote environment
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