Medical Virtual Assistant - Virtual Assistant

Schedule and reschedule patient appointments via EMR, confirm new patient bookings, and coordinate telehealth sessions and care team meetings. Respond to phone and email inquiries with empathy, verify insurance coverage details, and submit prior authorization requests. Assist families with insurance gap exceptions, maintain accurate electronic medical records, and greet patients virtually to guide them through onboarding. Collaborate with therapists on calendar coordination and care logistics to ensure efficient day-to-day operations. This role supports a California-based pediatric therapy clinic grounded in a holistic, child-led approach to nurturing the mind, body, and spirit.