Medical Support Assistant
On-siteLa Junta, Colorado, United States
Job Summary
Respond to internal and external customer requests with courteous telephone etiquette, collecting information before transferring calls to nurses, providers, or social workers. Check in all patients via the Integrated Scheduling Solution (ISS) and update demographics, including phone numbers, addresses, and insurance details. Serve as a Patient Relations Representative by listening to feedback and self-resolving complaints tactfully. Assist with daily clinic openings and closings, updating no-shows within 24 hours, while monitoring incoming and outgoing faxes and mail under HIPAA standards. Manage assigned work progress and collaborate to maintain efficient workflows. Requires 6 months of customer service experience, 50 WPM typing speed, and proficiency with Microsoft Office. Full-time role in La Junta, Colorado, with health, dental, and vision insurance.
Required Qualifications
- Authorization to work in the U.S. permanently, without sponsorship
- Minimum 6 months of customer service experience
- Proficiency with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite
- Have a High School education or GED equivalent
- Oral and written proficiency with English
- Basic computer skills
- Type at least 50 WPM
- Basic medical terminology knowledge
Desired Qualifications
- Previous experience with the VA
- Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others
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