Medical Support Assistant

Respond to internal and external customer requests, answer phones with appropriate etiquette, and confirm understanding by restating caller information. Check in all patients via Integrated Scheduling Solution (ISS) and update patient demographics, including phone numbers, addresses, and insurance details. Serve as Patient Relations Representative to listen to feedback and self-resolve patient or co-worker concerns tactfully. Assist in opening and closing clinics daily, update no-shows within 24 hours, and monitor incoming and outgoing faxes and mail per HIPAA standards. Complete assigned work, provide progress input, and collaborate to maintain efficient workflow. If selected, candidates will complete credentialing and onboarding consistent with VA medical staff processes.