Medical Support Assistant
On-siteLamar, Colorado, United States
Job Summary
Respond to internal and external customer requests with courteous telephone etiquette, confirming understanding before transferring calls to nurses, providers, or social work. Check in all patients via the Integrated Scheduling Solution (ISS), update demographics including insurance capture, and manage no-shows within 24 hours. Serve as Patient Relations Representative by listening to feedback and self-resolving patient or co-worker concerns tactfully. Monitor incoming and outgoing faxes and mail in accordance with HIPAA standards while assisting with daily clinic openings and closings. Work Monday through Friday from 8:00 am to 4:30 pm (MST) at the Lamar, Colorado facility.
Required Qualifications
- Authorization to work in the U.S. permanently, without sponsorship.
- Minimum 6 months of customer service experience.
- Proficiency with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
- Have a High School education or GED equivalent.
- Oral and written proficiency with English.
- Basic computer skills.
- Type at least 50 WPM.
- Basic medical terminology knowledge.
Desired Qualifications
- Previous experience with the VA is a plus.
- Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.
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