Medical Support Assistant

Respond to internal and external customer requests, answer phones with appropriate etiquette, and collect necessary information before transferring calls to nurses, providers, or social workers. Check in all patients via the Integrated Scheduling Solution (ISS), update patient demographics including phone numbers, addresses, and insurance details, and manage no-shows within 24 hours. Serve as a Patient Relations Representative by listening to feedback and concerns, self-resolving complaints tactfully, and monitoring incoming and outgoing faxes and mail in accordance with HIPAA standards. Assist with daily clinic openings and closings while maintaining efficient workflow and providing progress updates on assigned tasks.