Medical Support Assistant

Respond to internal and external customer requests with courteous telephone etiquette, collecting adequate information before transferring calls to nurses, providers, or social work. Check in all patients via Integrated Scheduling Solution (ISS) and update patient demographics, including phone numbers, addresses, next of kin, and insurance capture. Serve as Patient Relations Representative to listen to feedback and self-resolve patient or co-worker concerns tactfully. Assist in opening and closing clinics daily, updating no-shows within 24 hours, and monitor incoming and outgoing faxes and mail in accordance with HIPAA standards. Manage assigned work, provide progress input, and maintain efficient workflow. Requires 6 months of customer service experience, 50 WPM typing speed, and basic medical terminology knowledge.