Medical Support Assistant

Respond to internal and external customer requests with courteous telephone etiquette, collecting adequate information before transferring calls to nurses, providers, or social workers. Check in all patients via the Integrated Scheduling Solution (ISS), update patient demographics including phone numbers, addresses, and insurance details, and assist in opening and closing clinics daily. Manage assigned work collaboratively, provide input on progress and impediments, and monitor incoming and outgoing faxes and mail in accordance with HIPAA standards. Self-resolve patient and co-worker concerns tactfully while ensuring no-shows are updated within 24 hours of appointment. Requires authorization to work in the U.S. without sponsorship, minimum six months of customer service experience, and proficiency with Microsoft Office Suite.