Medical Support Assistant
$49,920–$58,240 year
On-siteColorado Springs, Colorado, United States
Job Summary
Coordinate and authorize Veteran care with community providers, ensuring all patient communications are completed on time and appropriately. Work with the scheduling and reception teams to maintain system performance and validate patient demographic information. Process community care consults via HealthShare Referral Manager and integrate health and administrative data into the Computerized Patient Record System and VistA. Screen and respond to telephone inquiries regarding service delivery while maintaining a proactive demeanor. Requires regular business hours Monday through Friday, 8:00am to 4:30pm, and basic computer skills including Microsoft Office.
Required Qualifications
- Contractor personnel shall be a citizen of the United States of America
- Have a High School education or GED equivalent
- Oral and written proficiency with English
- Basic computer skills
- Type at least 50 WPM
- Have no health or physical disability restrictions that interfere with the performance of assigned duties
- Basic medical terminology knowledge
- Minimum 6 months customer service experience
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