Medical Support Assistant (MSA) - Veterans Affairs Clinic
$39,520–$47,840 year
On-site · White City, Oregon, United States
Job Summary
Provide front-line administrative and patient support in VA clinics as a Medical Support Assistant. Responsibilities include greeting Veterans and visitors, scheduling and managing patient appointments per VA guidelines, updating demographic information in the electronic health record, routing calls, and supporting clinic operations while ensuring HIPAA compliance and Joint Commission standards. Requires proficiency with Microsoft Office (Word, Excel, Outlook, Teams), ability to type at least 50 WPM, strong organization, and effective English communication; High School Diploma or GED is required; U.S. Citizenship or Permanent Resident status is required; background investigations/clearance may be required. This role emphasizes service to Veterans and collaboration with care teams in an office/clinical environment.
Required Qualifications
- Minimum of six months of customer service experience
- Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams
- Ability to type at least 50 words per minute
- High School Diploma or GED
- Ability to read, write, and communicate effectively in English
- Must be a U.S. Citizen or possess a Permanent Resident Card
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