Medical Support Assistant (MSA) – Veterans Affairs Clinic
$39,520–$47,840 year
On-site · Portland, Oregon, United States
Job Summary
Medical Support Assistant at VA clinics provides front-line administrative and patient support, including scheduling and managing appointments, maintaining accurate patient records in the electronic health record, handling calls, and ensuring compliance with VA policies, HIPAA, and Joint Commission requirements. The role supports clinic operations and assists Veterans with timely access to healthcare services, requiring strong customer service, organizational skills, and proficiency with Microsoft Office in a healthcare setting.
Required Qualifications
- High School Diploma or GED required
- Minimum of six months of customer service experience
- Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams
- Ability to type at least 50 words per minute
- Basic understanding of healthcare delivery and medical terminology preferred
- Ability to read, write, and communicate effectively in English
- Must be a U.S. Citizen or possess a Permanent Resident Card
- Ability to obtain and maintain any required background investigation or clearance
Additional Requirements
- Must be a U.S. Citizen or possess a Permanent Resident Card
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