Medical Support Assistant (MSA) - PRN
$37,918–$37,918 year
On-siteWatertown, New York, United States
Job Summary
Manage clinic schedules and patient treatment while greeting, checking in, and coordinating appointments for the Community Based Outpatient Clinic. Maintain electronic logs and patient data, verify eligibility, and track encounters to ensure continuity of care. Monitor pre-appointment requirements, resolve wait list issues, and assist the clinic manager with reporting and supply coordination. Act as a liaison between the contractor and the VAMC, participating in team huddles to plan patient care. Requires front office experience, knowledge of medical terminology, and ability to handle difficult situations diplomatically. Starting at $18.23/hour for PRN work involving moderate physical activity and emergency response.
Required Qualifications
- Must have sufficient front office experience
- Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing)
- Basic methods and procedures and complex methods for coordinating and scheduling clinical care
- Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred)
- Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology
- Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience
- Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice
- Ability to follow orders and works under close supervision, while demonstrating initiative and independence
- Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
- Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability
- Must be detailed oriented and have the ability to multi-task
- High school diploma or GED
- Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day
- Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance
Desired Qualifications
- outpatient clinical and/or other hospital experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.