Medical Support Assistant (MSA)

Schedule, track, and manage appointments while completing required pre-appointment and follow-up communications for Veterans receiving care through a coordinated healthcare network. Process and monitor referrals, coordinate authorized care with community healthcare providers, and maintain accurate patient demographic, insurance, and administrative information. Review health records, electronic orders, and documentation using required healthcare systems, and respond professionally to calls and messages from Veterans, family members, and internal teams. Manage assigned work independently, meet established workload expectations, and escalate scheduling or system issues appropriately. This administrative and scheduling position does not involve hands-on clinical care. Work remotely within 50 miles of Muskogee or Tulsa, OK, with Monday–Friday shifts from 8:00 a.m. to 4:30 p.m.