Medical Support Assistant (Medical Receptionist)
$35,277–$35,277 year
RemoteUnited States
Job Summary
Coordinate care between VA and community providers by scheduling appointments, tracking cases, and managing pre- and post-appointment contacts. Process community care consults via HealthShare Referral Manager and Provider Profile Management System while validating and updating patient demographics in CPRS and VistA. Screen and answer telephone inquiries within five rings, monitor faxes and mail, and retrieve voicemail within 48 business hours. Maintain daily clinic operations, update no-shows, and complete an average of 20 cases per week while ensuring HIPAA compliance and zero privacy breaches. Work remotely within 50 miles of the Jack C. Montgomery VA Medical Center, Monday through Friday, 8:00 AM to 4:30 PM.
Required Qualifications
- Must be eligible to obtain a Public Trust government security clearance
- US Citizenship required
- Must be a resident of the United States and reside within 50 miles of the Jack C. Montgomery VA Medical Center
- High School Diploma or GED equivalent
- Oral and written proficiency in English
- Basic computer skills with daily proficiency in Microsoft Office Suite
- Typing speed of at least 50 words per minute
- Basic medical terminology knowledge
- Minimum 6 months of customer service experience
- No health or physical disability restrictions that would interfere with the performance of assigned duties
Desired Qualifications
- Prior VA or federal healthcare administrative experience is preferred
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