Medical Support Assistant (Medical Receptionist)
$38,189–$38,189 year
On-siteOklahoma City, Oklahoma, United States
Job Summary
Coordinate Veteran care by scheduling appointments, tracking cases, and managing pre- and post-appointment contacts with community providers. Process consults through HealthShare Referral Manager and Provider Profile Management System while validating patient demographics and updating the Computerized Patient Record System. Screen incoming calls, answer inquiries, and resolve patient or co-worker concerns as a Patient Relations Representative. Maintain daily clinic operations, process faxes and mail per HIPAA standards, and ensure strict adherence to privacy protocols and regulatory criteria. Complete an average of 20 cases daily with full proficiency in VA software and Microsoft Office tools.
Required Qualifications
- Must be eligible to obtain a Public Trust government security clearance
- US Citizenship required
- Must be a resident of the United States and reside within 50 miles of the Oklahoma City VA Medical Center
- High School Diploma or GED equivalent
- Oral and written proficiency in English
- Basic computer skills with daily proficiency in Microsoft Office Suite
- Typing speed of at least 50 words per minute
- Basic medical terminology knowledge
- Minimum 6 months of customer service experience
- No health or physical disability restrictions that would interfere with the performance of assigned duties
Desired Qualifications
- Previous VA experience is preferred
- Prior VA or federal healthcare administrative experience is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.