Medical Support Assistant (Medical Receptionist)
$38,917–$38,917 year
On-siteTulsa, Oklahoma, United States
Job Summary
Coordinate care between VA and community providers by scheduling appointments, tracking cases, and processing consults via HealthShare Referral Manager and Provider Profile Management System. Validate and update patient demographics, integrate health information into CPRS and VistA, and screen incoming calls while adhering to five-ring answering standards. Maintain daily clinic operations by opening and closing facilities, updating no-shows within 24 hours, and managing fax and mail intake under HIPAA guidelines. Complete a minimum of 20 cases per day, resolve patient and co-worker concerns, and ensure strict compliance with privacy regulations and The Joint Commission criteria.
Required Qualifications
- Must be eligible to obtain a Public Trust government security clearance
- US Citizenship required
- Must be a resident of the United States and reside within 50 miles of the Ernest Childers VA Outpatient Clinic
- High School Diploma or GED equivalent
- Oral and written proficiency in English
- Basic computer skills with daily proficiency in Microsoft Office Suite
- Typing speed of at least 50 words per minute
- Basic medical terminology knowledge
- Minimum 6 months of customer service experience
- No health or physical disability restrictions that would interfere with the performance of assigned duties
Desired Qualifications
- Prior VA or federal healthcare administrative experience is preferred
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