Medical Support Assistant (Medical Receptionist)
On-site · Helena, Montana, United States
Job Summary
Medical Support Assistant (Medical Receptionist) duties include scheduling and coordinating appointments per VHA directives, using VA systems (VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center), updating patient demographics, processing community care records, handling front-desk communications, coordinating patient check-ins, supporting patient-aligned care teams and VetLink, tracking appointments, ensuring compliance with scheduling policies, and participating in team huddles while maintaining privacy and HIPAA standards.
Required Qualifications
- Citizen of the United States of America.
- High school diploma or GED.
- Ability to speak clearly, hear and write English.
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
- No sponsorship available
- Minimum 6 months of customer service experience.
- No health restrictions affecting job performance.
- Basic medical terminology
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