Medical Support Assistant
On-siteAurora, Colorado, United States
Job Summary
Schedule, cancel, and reschedule patient appointments in accordance with VA guidelines. Greet and check in Veterans while answering and routing incoming telephone calls. Coordinate Community Care referrals and authorizations, then process consults using HealthShare Referral Manager, Provider Profile Management, CPRS, and VistA. Update patient demographic and insurance information, enter accurate records into VA electronic health systems, and monitor appointment recalls and no-show reports. Collaborate with providers and clinic staff to coordinate patient care while maintaining HIPAA compliance. Requires U.S. citizenship, high school diploma, and six months of customer service experience. Full-time onsite role at Eastern Colorado VA locations with competitive benefits.
Required Qualifications
- U.S. Citizen
- High School Diploma or GED
- Minimum six (6) months of customer service experience
- Basic knowledge of medical terminology
- Typing speed of at least 50 words per minute
- Basic computer proficiency
- Strong verbal and written English communication skills
- Ability to work independently and as part of a team
- Excellent organizational and multitasking abilities
- Excellent customer service
- Professional telephone etiquette
- Strong attention to detail
- Ability to prioritize multiple tasks
- Problem-solving skills
- Strong interpersonal communication
- Microsoft Office proficiency
- Ability to maintain confidentiality
- Ability to work independently
- VA background investigation (NACI)
- Fingerprinting
- Personal Identity Verification (PIV) credentialing
- VA security clearance process
- Ability to sit for extended periods
- Frequent computer and telephone use
- Ability to communicate effectively with patients and healthcare staff
- Ability to perform the essential duties of the position without restrictions
Desired Qualifications
- Experience in any of the following: Medical Support Assistant, Medical Receptionist, Patient Access Representative, Medical Scheduler, Referral Coordinator, Medical Office Assistant, Healthcare Customer Service, VA healthcare environment, Electronic Medical Records (EMR/EHR), CPRS, VistA, HSRM, PPMS
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