Medical Services Coordinator
$47,320–$47,320 year
On-siteForest Hills, New York, United States
Job Summary
Coordinate medical care for in-person and remote patients by answering calls, managing medication refills, and handling appointment reschedules. Assist psychiatric clinicians with prior authorizations, lab orders, and records requests while scanning hard copy correspondence into the EHR. Manage phone systems to triage urgent requests and facilitate communication between patients, medical staff, and pharmacies. Provide general clinician support for administrative duties and coordinate external referrals for patient care. Work independently to maintain accurate pharmacy information and ensure timely resolution of patient inquiries.
Required Qualifications
- High School or equivalent
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Proficient in using Computer Software Applications (Microsoft Office & EMRs)
- Comfortable handling sensitive and confidential Information (HIPAA)
- Must be able to lift and/or move objects up to 25 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to sit
- Ability to stand
- Ability to bend
- Ability to talk
- Ability to hear
- Ability to walk
Desired Qualifications
- Associates/bachelor's degree
- 1+ years of experience in healthcare operations, customer service, or similar role or setting
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