Medical Secretary
$26,500–$26,500 year
HybridHaywards Heath, England, United Kingdom
Haywards Heath, England, United KingdomHybridFull Time$26,500–$26,500 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Manage a high volume of incoming calls, schedule consultant clinics, and process medical dictation while maintaining accurate patient information in our Practice Management system. Handle patient and client enquiries, take payments, and manage internal and external email communications to ensure day-to-day operations run smoothly. Build strong relationships with consultants and participate in weekly team meetings and continuous improvement initiatives. Support the onboarding and training of new team members and assist with additional administrative tasks as the business grows.
Required Qualifications
- Experience working in an administrative, customer service, reception, coordination, call handling, or office-based role
- Strong organisational skills, including managing tasks, priorities, deadlines, records, or appointments
- Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication
- Strong written and verbal communication skills
- Experience communicating professionally with customers, clients, patients, colleagues, managers, suppliers, or other stakeholders
- Experience handling telephone calls, emails, inboxes, or customer enquiries
- Strong customer service skills, with the ability to remain professional, helpful and calm when dealing with enquiries
- Experience using Microsoft Office applications, particularly Outlook, Word and Excel
- Ability to manage multiple tasks and priorities in a busy or fast-paced working environment
- Ability to work independently and as part of a team
- Ability to handle confidential or sensitive information appropriately
- Applicants must have the right to work in the UK
Desired Qualifications
- Previous experience as a Medical Secretary, Healthcare Administrator, Patient Administrator, Clinic Coordinator, Receptionist, or similar healthcare support role
- Experience working in a healthcare, medical, hospital, clinic, GP practice, private healthcare, or patient-facing environment
- Experience managing diaries, clinic schedules, appointments, bookings, rotas, or scheduling systems
- Experience using practice management systems, patient administration systems, CRM systems, booking systems, or scheduling systems
- Experience processing payments, invoices, billing enquiries, or financial administration
- Experience supporting onboarding, training, mentoring, or buddying of colleagues
- Understanding of private healthcare pathways, patient journeys, clinic administration, or consultant support processes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.