Medical Records Specialist / Administrative Assistant

Conduct weekly audits of consumer charts across therapy programs and distribute deficiency and compliance reports with clarity. Create and maintain QA/QI tools, spreadsheets, templates, and compliance trackers while verifying client insurance bi-monthly and managing appointment scheduling. Greet clients and visitors warmly, manage lobby conduct, and uphold a professional front office environment. Maintain accurate client records, update demographic and payer information, and facilitate meetings by transcribing minutes. Ensure timely confirmation of appointments and notify clients of changes. Maintain confidentiality and comply with all HIPAA standards and company policies. Travel locally as needed for training or events.