Medical Records Coordinator

Track, record, and maintain scanned patient charts while ensuring confidentiality and resolving discrepancies. Retrieve and distribute incoming and outgoing documents to appropriate teams, and process requests for medical records from patients, providers, and insurance entities. Order physical charts for digitization into the EMR and generate reports on retrieval or compliance metrics. Respond to patient communications regarding records and update documentation as needed. Implement and monitor policies for record handling, answer phones, direct calls, and manage information flow between the lab, physician, and staff. Schedule and confirm appointments, check-ups, and referrals while greeting visitors and directing them to appropriate personnel.