Medical Records Collection Specialist
RemotePhilippines
Job Summary
Request and retrieve medical records, bills, police reports, and insurance information from hospitals, clinics, insurance carriers, and external agencies via email, phone, and case management systems. Track outstanding requests across multiple parties, maintaining detailed logs of delivery dates while following up persistently to ensure timely completion. Log, route, and maintain all documentation in case management systems with high accuracy, ensuring proper filing, naming conventions, and metadata entry. Identify and flag incomplete or missing documentation early to prevent delays in downstream litigation workflows. Manage 15+ open requests simultaneously while communicating status updates to internal team members. This 100% home-based position supports NeoWork's legal operations team in preparing case files for motor vehicle injury litigation workflows.
Required Qualifications
- Strong written and verbal English communication skills, with ability to correspond professionally with external parties
- Meticulous attention to detail when handling confidential medical and legal documentation
- Proven ability to manage multiple open requests simultaneously without losing items or missing deadlines
- Comfort working in process-driven, high-volume settings with clear workflows and quality benchmarks
- Persistence and strong follow-up discipline when coordinating with external parties, especially in situations requiring repeated contact
- Ability to work independently while maintaining clear communication with team members about progress and blockers
- Proficiency with email, spreadsheets, and web-based systems; comfortable learning new software quickly
Desired Qualifications
- Prior experience in legal support, medical records management, insurance claims processing, or back-office administration
- Familiarity with case management systems such as FileVine, SmartAdvocate, or similar platforms
- Experience managing document requests or records retrieval in regulated healthcare or legal environments
- Track record of managing high-volume workflows with accuracy metrics above 95%
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