Medical Records Collection Specialist - 63765360958
RemoteUnited States
Job Summary
Contact physician offices by phone, fax, email, and provider portals to request medical records, chart notes, and clinical documentation required by insurance plans. Follow up consistently on outstanding requests over days or weeks to prevent coverage delays, and build rapport with office staff to encourage faster turnaround. Track every open case in internal systems, prioritizing outreach based on urgency and actively monitoring aging requests to ensure no case goes stale. Review received records for completeness against payer requirements, identifying missing or conflicting documentation to resolve with providers before it holds up a patient's case. Coordinate with insurance verification, billing, and fulfillment teams to move completed documentation forward, and escalate stalled or complex cases when needed. Maintain strict confidentiality of patient health information in accordance with HIPAA.
Required Qualifications
- Exceptional persistence and follow-through — comfortable contacting the same office repeatedly over days or weeks without losing momentum.
- Strong organizational skills and the ability to actively manage a high volume of cases at different stages at once.
- Comfortable making frequent outbound calls, including with slow-to-respond or unresponsive offices.
- Exceptional attention to detail and a commitment to accurate documentation.
- Ability to work independently and stay accountable in a remote environment.
- Clear, highly fluent spoken and written English with a neutral, professional phone presence suitable for frequent communication with U.S. physician offices.
- Availability Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
- Ability to handle sensitive patient information appropriately and maintain confidentiality.
Desired Qualifications
- Experience in healthcare, medical records / health information management, medical administration, DME, pharmacy, or insurance.
- Experience with release-of-information (ROI) requests, medical records retrieval, or working directly with physician office staff.
- Familiarity with fax platforms, EHR / provider portals, or other tools used to submit and track documentation requests.
- Knowledge of Medicare, Medicaid, and commercial insurance documentation requirements.
- Prior experience with a DME supplier, diabetes care company, endocrinology practice, or health insurance organization.
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