Medical Records Clerk
$49,920–$56,160 year
On-siteThousand Oaks, California, United States
Job Summary
Manage the full lifecycle of patient medical records, including intake, filing, scanning, EMR updates, and HIPAA-compliant releases. Serve as the patient-facing point of contact at checkout, guiding individuals through insurance and payment processes while responding to inquiries via email, phone, and EMR reminders. Export daily superbills and proactively collect outstanding balances and procedure-related fees. Partner with clinical, financial services, and front desk teams to ensure accurate payments, providing billing support as needed. Maintain accurate, up-to-date patient information in the EMR system with meticulous attention to detail.
Required Qualifications
- High school diploma or equivalent
- At least 1 year of experience working with medical records in a clinical setting
- A clear, confident communicator who connects well with patients and teammates alike
- Meticulous attention to detail across records, data entry, and billing support
- A customer-service mindset that turns routine interactions into positive patient experiences
- Comfortable working independently as well as part of a team
- Tech-savvy across email, EMR systems, and Microsoft Office, with strong data entry skills
- Working knowledge of OSHA standards and HIPAA compliance, with a genuine commitment to patient confidentiality
Desired Qualifications
- Experience in women's health or fertility
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