Medical Receptionist
RemotePhilippines
PhilippinesRemoteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Manage inbound and outbound calls for personal injury claims, asking qualifying questions to assess lead suitability. Update internal systems and databases with lead progress, document call outcomes, and schedule appointments to convert prospects into consultations. Provide clear service information to prospective clients while collaborating with the team to ensure smooth lead transitions. Maintain a customer-first mindset in a fast-paced environment, multitasking efficiently to handle high call volumes. This role offers competitive salary, career growth, and the opportunity to shape the HR function of a rapidly growing BPO.
Required Qualifications
- 2.5+ years proven experience in phone-based sales, customer service, or lead qualification
- Fluent in English
- Excellent verbal communication skills
- Strong ability to ask probing questions to effectively qualify potential leads
- Experience with updating and managing customer relationship management (CRM) systems
- Demonstrated ability to multitask and manage high call volumes efficiently
- Self-motivated
- Detail-oriented
- Comfortable working in a fast-paced environment
- A customer-first mindset
- Proactive approach to problem-solving and lead engagement
Desired Qualifications
- Preference for a background in healthcare or nursing
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.