Medical Receptionist - Ophthalmology
On-siteSan Jose, California, United States
Job Summary
Answer incoming calls, transfer patients to providers, and book appointments via phone, online, or in person. Gather HIPAA and demographic forms, collect copays and fees, verify insurance details, and explain patient benefits. Keep schedules accurate to doctor templates, manage payment batches, and update patients on wait times. Maintain a clean waiting area stocked with reading materials and assist with other front office duties as needed. This position requires coverage at multiple locations within Santa Clara County. Spectrum Eye Physicians is one of the largest ophthalmology and optometry practices in the Bay Area, offering a family-oriented environment with opportunities for career growth.
Required Qualifications
- Must be available for coverage at multiple locations within Santa Clara County
- Must be able to answer incoming calls with a friendly, helpful attitude
- Must be able to transfer calls as needed
- Must be able to book appointments by phone, online requests, or in person
- Must be able to keep schedules accurate and aligned with each doctor's template
- Must be able to gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
- Must be able to ensure forms are filled out clearly and completely
- Must be able to collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
- Must be able to clearly explain patient benefits and out-of-pocket costs
- Must be able to balance payment batches
- Must be able to verify insurance information and scan cards
- Must be able to accurately enter patient and insurance details into our system
- Must be able to let patients know what is (and isn't) covered before their visit begins
- Must be able to keep patients informed about any wait times
- Must be able to keep the waiting area clean, tidy, and stocked with up-to-date reading material
- Must be ready to assist with other front office duties
Desired Qualifications
- Experience in the medical field
- Background in optometry or ophthalmology
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