Medical Receptionist
On-siteHampton, Virginia, United States
Job Summary
Answer multi-line phone systems, verify patient demographics, and schedule appointments for all providers while creating scheduled encounters. Manage department workflow, process referrals by gathering information from physicians and contacting external facilities, and maintain accurate referral records. Relays messages accurately, checks patients out, and schedules follow-up appointments. Scan documents into EMR, process incoming and outgoing medical records requests, and ensure proper payment identification. React to emergency and urgent calls, maintain front desk organization, and inform supervisors of any patient or department issues. Perform clerical duties, assist trainers with new hires, and uphold HIPAA regulations throughout all interactions.
Required Qualifications
- Must be dependable
- courteous
- have the ability to multitask
- work independently
- 2 years of experience at a healthcare facility in a medical receptionist role (essential)
- High School Diploma or Equivalent
- Must have good written and oral communication skills
- knowledge of correct grammar, spelling, and office etiquette
- Ability to work under pressure
- react effectively to emergency situations
- Ability to use discretion while working with sensitive information
- Excellent documentation skills
- communication skills
- IT skills
- Passionate about healthcare excellence
- Must be able to effectively lead and coach others
Desired Qualifications
- Working knowledge of medical terminology
- HIPAA regulations
- ICD coding
- CPT coding (highly advantageous)
- Innovative thinker
- strong conceptual skills
- problem-solving skills
- Meticulous attention to detail
- Strong organizational skills
- administrative skills
- planning skills
- Athena EHR experience
- OB/GYN experience
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