Medical Receptionist
On-site · Plymouth, Massachusetts, United States
Job Summary
Medical Receptionist role at Headlands Research in Eastern Massachusetts; full-time front-office position in a clinical research/medical office environment. Responsibilities include greeting patients, handling intake forms and demographics, scheduling clinic appointments, coordinating labs/imaging, obtaining prior authorizations, EEG scheduling, answering phones, directing messages, and supporting the clinical team. Requires experience in a clinical setting with direct patient interaction, high school diploma or equivalent, strong customer service, professional communication, medical terminology knowledge, and proficiency with Microsoft Office.
Required Qualifications
- Previous experience working in a clinical environment with direct patient interaction required
- High school diploma or equivalent education required
- Clinical trials knowledge or experience a plus
- Exceptional customer service skills
- Positive and professional attitude
- Working knowledge of medical terminology
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner
- Demonstrates high level of attention to ensure accuracy of reports and data
- Outstanding verbal and written communication skills
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook
- Capable of working independently with minimal supervision and as part of a team
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