Medical Receptionist - Greenwood, Indiana
$33,280–$41,600 year
On-siteGreenwood, Indiana, United States
Job Summary
Greet patients and answer incoming calls promptly, using active listening to direct inquiries and escalate issues as appropriate. Schedule patient appointments for exams, follow-ups, and urgent cases using electronic health records, while coordinating schedules across multiple providers to optimize clinic flow. Manage changes, cancellations, and reschedules efficiently, place reminder calls, and document all interactions accurately in practice systems. Support referral calls by communicating key information with referring offices and identify recurring issues to report to leadership. Uphold patient privacy and confidentiality in accordance with HIPAA policies while resolving scheduling conflicts with a solutions-focused mindset.
Required Qualifications
- High school diploma or GED
- Strong and friendly verbal communication skills
- Exceptional organizational skills, reliability, and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- Empathy and discretion in handling sensitive patient situations
- Patient-first customer service mindset
- Clear, professional phone and written communication
- Active listening and call control
- Problem-solving and conflict resolution
- Scheduling strategy and prioritization
- Team collaboration, reliability, and accountability
- Uphold patient privacy and confidentiality in accordance with HIPAA and company policies
- Maintain familiarity with optometric terminology, procedures, and services to assist patients accurately
Desired Qualifications
- 1-2+ years in a healthcare office, scheduling, patient access, or call center environment
- Experience with EHR and appointment scheduling
- Familiarity with discussing fees, payment options, or insurance basics
- Customer service experience in healthcare, retail, hospitality, or similar fields
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