Medical Receptionist
$41,600–$52,000 year
On-siteWeymouth, Massachusetts, United States
Job Summary
Greet patients and visitors professionally, completing registration, updating records, and collecting payments while managing reservations and scheduling referrals. Handle insurance and billing inquiries, assist distressed patients, and answer phone calls to direct inquiries. Maintain a tidy reception area, perform administrative duties like photocopying and filing, and navigate multiple software systems for electronic medical records. Collaborate with the clinical team to ensure seamless patient flow and optimize provider schedules. Work 12-hour shifts, including nights and weekends, with flexibility to rotate between multiple ConvenientMD locations.
Required Qualifications
- High School Diploma or GED
- Must be able to work 12-hour shifts in consecutive and or non-consecutive days
- Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday
- Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday
- Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week
- Flexibility to work nights, weekends, holidays
- Must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic
- Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute
- Proactive and confident communicator (written and verbal)
- Detail-oriented with excellent organizational skills
- Technically savvy: Proficient with Microsoft Office Suite or related software
- Effective communicator and cross collaborator
- Excellent team player
- Driven and self-motivated
- Strong analytical and problem-solving skills
- Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations
Desired Qualifications
- Medical Receptionist certification
- Previous experience in a medical receptionist role or similar customer service position
- Familiarity with medical terminology and basic knowledge of insurance processes
- Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
- Experience working with insurance billing and coding information
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